How do your shoes fit?
Our shoes fit true to size.
Do you offer half sizes?
Yes, we do!
I have a wide foot; will neat fit well?
Yes, our shoes are all medium width + with a forgiving fit for wider feet.
How do I clean my neat shoes?
If your shoes start to feel dirty, clean them with a leather cleaner.
When will you release new colors?
We are always introducing new color ways. Sign up to stay in loop as we launch new updates.
Can I remove the neat insole?
Absolutely. If your feet have special requirements, replace our insoles with your orthotics.
What is your return policy?
We offer a 14-day trial period. If you're not sold by day 14, you can return your shoes for free with no questions asked.
How do I make a return or exchange?
Please email firstname.lastname@example.org with your order number and we will provide you with a free shipping label.
When can I expect my refund?
Hang tight, it can take our warehouse up to two weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund.
How much is shipping?
We offer free shipping, returns and exchanges within the US.
We currently offer expedited shipping for $15.
Where do you ship?