How do your shoes fit?

Our shoes fit true to size.

Do you offer half sizes?

Yes, we do!

I have a wide foot; will neat fit well?

Yes, our shoes are all medium width + with a forgiving fit for wider feet.

How do I clean my neat shoes?

If your shoes start to feel dirty, clean them with a leather cleaner.

When will you release new colors?

We are always introducing new color ways. Sign up to stay in loop as we launch new updates.

Can I remove the neat insole?

Absolutely. If your feet have special requirements, replace our insoles with your orthotics.

What is your return policy?

We offer a 14-day trial period. If you're not sold by day 14, you can return your shoes for free with no questions asked.

How do I make a return or exchange?

Please email returns@neatfootwear.com with your order number and we will provide you with a free shipping label.

When can I expect my refund?

Hang tight, it can take our warehouse up to two weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund.

How much is shipping?

We offer free shipping, returns and exchanges within the US.

We currently offer expedited shipping for $15.

Where do you ship?

We currently ship within the U.S.
If you would like to have our product shipped internationally please email info@neatfootwear.com.
What are your shipping methods and how long do they take?
If you chose complimentary shipping, your order will be delivered within 5 business days. If you opted for express shipping, it will be delivered within 2 business days. As a general heads up, expedited orders aren't shipped on weekends or holidays, so please be sure to plan accordingly. 
What if I want to change or cancel my order?
We try to fulfill orders very quickly; that said, please send an email to info@neatfootwear.com, and we’ll find a good solution. If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back for free within 14 days of purchase.